![]() ![]() ‘Waiting in line is at best tedious,’ says Disney It also verifies eligibility to join a queue. This could be supported in the My Disney Experience mobile app.Īfter the visitor requests entry to the first attraction’s queue, the system checks to see if they are waiting in a second attraction’s queue. The system is run by the computing platform, which can “summon” visitors to join the queue. The virtual queue management system could support up to “millions of guests” at a theme park as it sends queue information to a computing platform. The visitor wants to ride the first attraction before their return time, prompting the park’s dynamic queue management system to use all available data to find a return time for the first attraction. The patent describes a visitor who has a virtual queue reservation for a second attraction. The dynamic virtual queue management system uses data from across the theme park to decide when the visitor can return to ride the attraction. ![]() “Depending on the length of the queue, a physical queue can also have unpleasant consequences for other users of the venue, for example, by congesting public spaces and restricting freedom of movement for non-queueing users of the venue,” it adds. ![]() “Another drawback of physical queues is that they prevent a guest waiting in line from enjoying other attractions available in the same venue, which may further frustrate the waiting guests while also depriving other attractions of traffic and potential revenue. “As common experience will testify, waiting in line is at best tedious and, depending on the length of the wait and environmental conditions, may be physically uncomfortable,” the patent says. Disney’s patent suggests that long queues can cause guest frustration and details “the psychological and physical toll that a prolonged wait can impose” on visitors (via WDW News Today). ![]()
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